Terms and Conditions

Products

terms and conditions

1. Ownership:

Welcome to Larusi’s website. This website at URL www.larusi.com is owned and operated by Larusi Limited.
Larusi Ltd is a retailer in rugs, textiles and homewares registered in England, Company No. 07110813. Registered office address: 10 Greville House, Lower Road, Harrow, HA2 0HB. Operating from Unit 14 The Dove Centre, 109 Bartholomew Rd, London NW5 2BJ.

Vat no.: 981920007

Larusi ® is a Registered Trademark.

2. Use of the website:

Access- By accessing the web site of Larusi you agree to these Terms and Conditions which apply to all online sales between Larusi Limited (Larusi/us/we/our) and the Customer (user/you/your) in relation to all sales of goods and services. You must not access our pages if you do not agree to all of these Terms and Conditions.
- Larusi reserves the right to revise the pages or withdraw access to them at any time.
- Larusi makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Larusi will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
- The dimensions indicated are approximate only. The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Please note that as computer displays do not always accurately reproduce the colour and texture of a rug or textile, the actual items may slightly differ from what you see on your screen.

3. Sales of products:

- By placing an order via this website you are making an offer to Larusi to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Larusi for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights. If you do not receive this email please contact [email protected], so that we may investigate and confirm that your order has been placed successfully.
- We retain ownership of any products ordered until we have received full payment for such products.
- Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.
- We retain ownership of any products ordered until we have received full payment for such products.

3. Liability:

- The contents of Larusi's web site are provided "as is". Larusi, its directors, employees, agents and suppliers shall not be liable for any loss or damage which may arise from the use of this website, or any of the information contained in any of the materials on this website, in any off-website or in any linked websites that Larusi's web site have a link to at present or have had at any time in the past.
Larusi reserves the right to modify the contents of the Service and terms and Conditions without prior notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information.

4. Trade mark and copyright
- Larusi ® is a Registered Trademark.
- The contents of Larusi's web site are the copyright of Larusi. All rights reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of Larusi is prohibited except for storing on your computer or printing copies of extracts from these pages for your personal use only

5. Third party right and juridiction
- Third Party Rights: None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.
- Applicable Law: English law governs these Terms. You submit to the non-exclusive jurisdiction of the English courts.

6. Data protection and cookies

- Larusi is a registered data controller in accordance with The General Data Protection Regulation (EU) 2016/679 (" GDPR "). We process your personal data in accordance with the GDPR. We will make sure that any information you provide on the website will be kept safe and secure.
- This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help this website analyse how users use the site. You have the ability to accept or decline cookies by modifying the settings in your browser. You can manually remove cookies from your system. For more information on disabling and enabling cookies you should search for or lookup 'Cookies' in your Operating System Documentation. Please see our PRIVACY POLICY for full details.

GDPR: Larusi is committed to protecting your privacy and personal data; thus, in accordance with the EU General Data Protection Regulation, we have put measures in place to protect your personal data.

Larusi only collects personal data essential for the purposes of its retail and sales activities and website optimisation. In accordance with the General Data Protection Regulation (GDPR) laws, 'personal data’ means any information relating to an identified or identifiable natural person and will be treated as confidential and securely stored.

Larusi collects your Personal Data when you order online on its website www.larusi.com. The Personal Data collected includes your first name, surname, billing and delivery addresses, email address and telephone number (your user account data) and transaction- and navigation data.

Larusi will use this data to identify the customer/user to process orders and transactions made via the website. When you place an order or create an account with us, you, the customer/user, authorise Larusi to process your Personal Data in accordance with these Terms and Conditions generally and our Privacy Policy in particular. In placing an order online and/or creating an account the customer/user agrees to provide data that is true, accurate, current, complete and factually correct in all respects and to allow Larusi to collect and process your Personal Data, including your IP address.
The collection and processing of this information and your Personal Data allows Larusi to process, fulfil, ship and deliver your order(s) and allows Larusi to improve the user experience and conduct statistical analysis through Google Analytics. Your Personal Data is collected solely for internal use by Larusi and will not be transmitted to third parties other than to our online payment service provider, currently Stripe and WooCommerce who are subject to the same data protection legislation.

When signing up to our newsletter currently hosted by Mailchimp and though its portal we will seek your explicit consent, which can be withdrawn at any time by following the link provided at the bottom of each newsletter.

Provider's Access to Personal Data

The Personal Data used to identify the User will not be communicated to any third parties, except those that Larusi use to provide services. The third parties in question include selected service providers that carry out certain functions on Larusi's behalf, such as delivering orders, processing credit card payments, detecting and preventing fraud and hosting and developing the Website. Any such third parties and partners must also comply with the applicable data protection legislation and regulations.

Larusi may be required to disclose your Personal Data to third parties pursuant to a law, regulation or to comply with a decision made by a competent administrative regulatory or judicial authority.

Your rights as a clients and website user: You can exercise your rights under the General Data Protection Regulation in relation to your Personal Data by contacting us on [email protected] or write to us: Studio 14, The Dove Centre, 109 Bartholomew Road, London NW5 2BJ.

• Right to be forgotten: You may terminate your account at any time, in which case we will permanently delete your account and all data associated with it
• Right to object: You may opt out of inclusion of your data in our data science projects simply by changing the Privacy Setting on your account.
• Right to rectification: You may access and update your account settings at any time to correct or complete your account information.
• Right of access: Our Privacy Policy describes what data we collect and how we use it. If you have specific questions about particular data, you can contact us via the contact details given above.
• Right of portability: We will export your account data to a third party at any time upon your request

In the event of a dispute or disagreement, you can contact or lodge a complaint with the The Information Commissioner's Office https://ico.org.uk/make-a-complaint/.

privacy policy

Larusi may be required to disclose your Personal Data to third parties pursuant to a law, regulation or to comply with a decision made by a competent administrative regulatory or judicial authority.

In the event of a dispute or disagreement, you can contact or lodge a complaint with the The Information Commissioner's Office https://ico.org.uk/make-a-complaint/.

ordering, delivery and returns

VINTAGE/QUALITY

A large portion of our stock consists of unique one-offs vintage items, hence wear and signs of usage must be expected. We strive to provide items in good to excellent condition. While we try to precisely describe each piece and can provide high resolution images, please bear in mind that a photo and a description are only a representation at best.

SHIPPING

For non-online orders (such as rugs, found objects …), please e-mail us your full delivery address and we will send you all the information relating to the shipping of the item.
For online orders, the charges for standard delivery are:

UK: £12
EU: £22
US: £35
Rest of the world: please e-mail us and we’ll get a quote based on your location.

The above estimates do not take into account the effects The United Kingdom leaving the European Union, ‘Brexit’, may have upon our ability to make deliveries speedily and timely.

If you have any specific questions regarding shipments and deliveries, please contact us on: [email protected]

We aim to ship items listed in stock within 2 - 3 working days of receiving your confirmed order. Shipping is made by courier and requires the recipient’s signature, so please make sure that someone will be there to take the delivery of the parcel. When your order is shipped, we notify you by e-mail and give you the shipping tracking no. It is the client’s responsibility to track the progress of their delivery. Larusi does not accept liability for any delivery instructions you may give to the delivery company.

By placing an order with us, you will be deemed to have read, understood and agreed to our Terms and Conditions. If you have questions or are unclear about any aspect of these terms, please contact us before placing an order (on: [email protected]). Please note that all items are delivered DDU (delivered duties unpaid); if your products are shipped to a destination outside of the UK, import duties and local sales taxes may be applied; they are not included in our charges. Risk of loss or damage to the products shall pass to you at the time of delivery.

RETURNS

We want you to be delighted with your purchase. However, if you are not entirely happy, you may return the item to us within 14 days of receipt. You must notify us by e-mail within 7 days of receipt of your order. Any feedback on why you are returning the item would be very helpful.

- All returns must be sent to us via courier or registered mail. You must e-mail us the tracking no. and the courier company you are sending the item back with. Please ensure that all returned items are clearly marked as Returns. We are not responsible for items lost or damaged in transit to us.

- For returns from outside the UK and the EU, please mark your shipment as “British Returned Goods” on any customs or postal forms to avoid potential customs duties and taxes being incurred.

- Returns must be sent back in their original packaging with their invoice, in perfect condition with their tags. Larusi will not accept the return of products that have been used, soiled, damaged, stained or washed. Returns that do not meet our policy will not be accepted and will be returned to the client at their own cost. Items not returned in their original packaging will not be refunded.

- Once we have received the returned item, please allow 3 working days for us to process your request and let you know. Once we confirm that the returned item complies with the relevant provisions of return, we will refund the client within 14 days. Please note that any delivery costs paid will not be reimbursed. We will reimburse the paid amount for the item and not the initial shipping charge. Shipping charges are non-refundable unless the item is faulty.

- Larusi reserves the right to reject returns at our own discretion (such as if goods are returned in an unacceptable condition). In the instance your return is not accepted, it will be returned back to you.

- Sale items and orders placed during promotions are not eligible for a return or an exchange unless faulty, so please choose carefully and ask us questions before purchasing during a sale or promotion.

- Refunds will be made against the original payment card or payment method.

- If you are returning a faulty product for a refund or replacement in accordance with these Terms, we will refund you the price you paid for the product, including the delivery cost.